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FAQs

Questions? We’ve got answers.

Explore our frequently asked questions about booking, service areas, guest counts, venue needs, custom branding, custom cans, dietary options and insurance.

Booking & service

What’s included in each catering service?

Details vary by the cart you choose, but every booking includes your own decorated cart, custom signage, custom stickers, and all supplies (cups, lids, straws, plates, and more). We also handle full setup and breakdown, and a dedicated cart attendant serves your guests throughout the event.

What areas do you serve?

We serve the entire East Coast, with our main focus on New York City, Long Island, New Jersey, Connecticut, and Pennsylvania. Planning an event outside these areas? Reach out and we’ll make it work.

How many guests can you serve?

Our stations serve events from as few as 40 guests to more than 2,000. We scale staffing and supplies to match your guest count, with a dedicated team handling prep and service behind the scenes.

How far in advance should we book?

We recommend booking at least one month in advance so we can properly staff and plan your event. Our team can take last-minute bookings as close as 3 days out, subject to availability. Peak season runs April through October, so book early to secure your date.

How long is the service?

We serve until all servings are complete, up to a maximum of 3 hours. Additional hours can be arranged depending on availability and your event’s needs.

Menu & branding

Can you customize cups and branding?

Yes. We offer custom branded cups, personalized signage, and cart branding. Our team can design it for you, or you can send us your own artwork and we’ll bring it to life.

Do you offer custom cans?

Yes. Our boba, matcha and iced coffee can be sealed in cans branded with your logo or your event’s name and date. Choose a simple drop-off, set up in coolers, or served from rolling coolers.

Can you accommodate dietary restrictions or allergies?

Yes. We offer dairy-free alternatives including oat milk, almond milk, and lactose-free options for our milk teas, matcha and hot chocolate, plus vegetarian snack options.

Venue & setup

What is needed from the venue?

Just a flat surface for the cart, access to the event space, and a trash can or trash bags. If the venue can’t provide trash bins, we can bring our own. We bring and handle everything else.

Do you need electricity or power for your setup?

No. Our carts are fully self-sufficient with their own built-in system, so we don’t need any outlets, plug-ins, or power from the venue.

Do you provide service outdoors?

Yes. We serve at outdoor venues, rooftops, parks, and open-air events. Our setup is fully portable and self-contained.

Insurance

Do you carry insurance and liability coverage?

Yes. We carry a Certificate of Insurance (COI) and food liability coverage, our team is ServSafe certified, and we hold a valid food permit. Documentation is available upon request for venue and corporate procurement requirements.

Still have questions?

Reach out anytime. Call or text (212) 470-6893, or email sipnsnackny@gmail.com.